Call us on: 01262 437170

Q. My quartz watch centre seconds hand is stopping and then jumping 5 seconds at a time. The watch is still keeping time.

A. Your watch is equipped with E.O.L. on the circuit board, it detects your battery is about to fail. We recommend you send in before the battery lets you down. We are able to change your battery, test the circuit for consumption and timekeeping, clean the case & bracelet, change gaskets where necessary and pressure test. In most cases by return all for £45.00.

Q. When do I pay for my repair?

A. We will contact you regarding payment when your repair is completed and ready for shipping or collection giving details of methods and ways to pay, Card, Cheque, Bank Transfer etc.

Q. Why does my watch glass mist or fog over from time to time?

A. A drastic reduction of temperature turns moisture inside the watch to dew, which adheres to the inside surface of the case, the glass may become cloudy. The cloudy glass, will generally became clear in a few minutes, it is recommended you have the water resistant qualities of the timepiece checked. If the glass remains cloudy, urgent work is required.

Q. Can I buy spare parts for my watch from you.

A. No, we are a watch service & repair workshop not a watch wholesaler. We are also restricted by the watch manufacturers and would lose our franchise and supply if we sold on spare parts.

Q. What timekeeping can I expect from a modern Omega or Rolex Chronometer?

A. The timekeeping tolerances on a free sprung chronometer at ambient temperature of 70f are -1 spd to +5 spd on a recently serviced timepiece.

Q. Can I fit a sapphire glass to my old Rolex which has an acrylic glass as standard ?

A. No, the case was designed for an acrylic glass, the sapphire glass fits over a higher tube on the case. It is not the first Rolex that has arrived at our workshops with a red rusted movement and an aftermarket sapphire glass fitted. The same goes for generic diamond bezels, they allow water onto the dial. Replacement movements cost well over a thousand pounds to replace.

Q. Will I harm my watch if I place it on a watch winder when not on my wrist?

A. The quick answer is no.

However would you leave your car running in garage over night? The winder is using electricity a small but added cost, it will be accumulating unnecessary wear on the bearings and pivots, causing the lubricants to go dirty and thicken prematurely, it will make a the time for a service more frequent. It is much cheaper and better to place your watch on your wrist pre-wind, set to time and enjoy the money you have saved on purchasing the winder, the electricity it has consumed, and added service and repair charges.

Q. Why am I having trouble buying a replacement bracelet for my prestige watch from a service repair workshop?

A. Repair workshops like Swiss-Serv have a repair account with the manufacturers, this allows us to obtain genuine spare parts for the movement dial hands and case fittings. The retail franchise want the bracelet/strap business and are authorised to obtain and sell the bracelet/straps.

Q. How long should a battery last?

A. The life span of a watch battery depends on the age and quality of the watch, as well as its functions and how often those functions are used.
In most cases, a battery in a brand new quartz watch with basic time and date functionality may last up to four years.
As the watch ages, the mechanism becomes worn and drains more power.
Typically replacement batteries last between one and two years.
It is possible for a battery to last longer, but it is recommended to replace the battery every year to avoid potential leakage.
Watches with functions such as lights, alarms, and chronographs drain more power, and the more these functions are used, the faster the battery will drain.
Due to the high power consumption of such functions, some watches may also be equipped with more than one battery.