1. ACCEPTANCE OF TERMS
Your access to and use of Swiss-Serv ("the Website") is subject exclusively to all these
Terms and Conditions. You will not use the Website for any purpose that is unlawful or
prohibited by these Terms and Conditions. By using the Website and for all transactions
with Swiss-Serv you are fully accepting the terms, conditions and disclaimers contained in
this notice. If you do not accept these Terms and Conditions you must immediately stop
using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making
or refraining from making, any decision.
3. CHANGES TO WEBSITE
Swiss-Serv reserves the right to:
3.1 Change or remove (temporarily or permanently) the Website or any part of it without
notice and you confirm that Swiss-Serv shall not be liable to you for any such change or
3.2 Change these Terms and Conditions at any time, and your continued use of the Website
following any changes shall be deemed to be your acceptance of such change.
4. LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party Websites that are controlled and maintained by
others. Any link to other websites is not an endorsement of such websites and you
acknowledge and agree that we are not responsible for the content or availability of any such
5.1 All copyright, trademarks and all other intellectual property rights in the Website and its
content (including without limitation the Website design, text, graphics and all software and
source codes connected with the Website) are owned by or licensed to Swiss-Serv or
otherwise used by Swiss-Serv as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your
personal, non-commercial use. None of the content may be downloaded, copied, reproduced,
transmitted, stored, sold or distributed without the prior written consent of the copyright
holder. This excludes the downloading, copying and/or printing of pages of the Website for
personal, non-commercial home use only.
6. DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any
representation or endorsement made and without warranty of any kind whether express or
implied, including but not limited to the implied warranties of satisfactory quality, fitness for
a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Swiss-Serv will not be liable for any indirect or
consequential loss or damage whatever (including without limitation loss of business,
opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Swiss-Serv makes no warranty that the functionality of the Website will be uninterrupted
or error free, that defects will be corrected or that the Website or the server that makes it
available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the
liability of Swiss-Serv for death or personal injury as a result of the negligence of Swiss-Serv
or that of its employees or agents.
You agree to indemnify and hold Swiss-Serv and its employees and agents harmless from
and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to
any claims or actions brought against Swiss-Serv arising out of any breach by you of these
Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or
unenforceable for any reason by any court of competent jurisdiction then such Term or
Condition shall be severed and the remaining Terms and Conditions shall survive and remain
in full force and effect and continue to be binding and enforceable.
9. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law
of England and you hereby submit to the exclusive jurisdiction of the English courts.
10. PRICE AND PAYMENT
10.1 Any price that stipulated on the Website is a guide only. The price includes VAT. The
price includes delivery charges.
10.2 Payment of charges must be made in full before dispatch of the repair or goods.
11. LIMITATION OF LIABILITY
11.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the
event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer
shall be limited to damages which shall in no circumstances exceed the Price of the Goods
and the Seller shall under no circumstances be liable for any indirect, incidental or
consequential loss or damage whatever.
11.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller
for death or personal injury resulting from the negligence of the Seller or that of the Seller's
agents or employees.
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this
contract shall prejudice its rights to do so in the future.
13. FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the
delay or failure results from events or circumstances outside its reasonable control, including
but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any
communications, telecommunications or computer system, breakdown of plant or machinery
or shortage or unavailability of raw materials from a natural source of supply, and the Seller
shall be entitled to a reasonable extension of its obligations.
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall
not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
SERVICE AND REPAIRS
1. ESTIMATES AND PROCEEDS
1.1 No work will be started before the repair/service has been fully assessed, the price
verified and the customer has agreed either over the phone, email or writing thus proceeding
the item for repair/service.
1.2 Although we carefully assess all our repairs and services, we reserve the right to
charge for any unforeseen work, further parts to complete the repair and any extra work that
is needed. The customer will be informed as soon as possible if this situation should arise.
1.3 Swiss-Serv reserves the right to charge for any work that has been already carried out if
the customer requests the item to be returned un-done after giving the instruction to proceed.
Normally 50% of the full service cost plus return delivery.
1.4 On occasion, either due to the item needing further parts that need to be sourced, an
usual high volume of repairs or staff holidays and sickness, the repair time maybe extended.
In such circumstances the customer will be notified as soon as possible.
1.5 From time to time or for specific watch brands we may provide online price guides and
also provide free estimates via e-mail. These estimates are given as a guide only. They rely
the accuracy and quality of information given to us by the customer. Swiss-Serv is not
responsible for any difference in online estimates and estimates in our workshop.
1.6 Telephone estimates are given as a guide only. They rely the accuracy and quality of
information given to us by the customer. Swiss-Serv is not responsible for any difference in
telephone estimates and estimates in our workshop.
1.7 Swiss-Serv offers free hands on estimates in our workshop but reserves the right to
charge for return postage should the customer not wish to proceed with any work. See
"Postal Charges And Information" below.
2. MANUFACTURERS AND OUT WORKERS
2.1 Swiss-Serv carries out all of the repair/service work in our workshop. If for any reason
this cannot be carried out in our workshop we may send their item to the manufacturers or an
specialist for an estimate.
2.2 If the item is with the manufacturer/outworker this may increase costs and the repair/
service time. The customer will be kept informed of any changes as soon as possible.
3. COMPLETED SERVICE AND REPAIR
3.1 Swiss-Serv will contact the customer when the repair/service is completed to arrange
payment. No repair/service will be returned to the customer until full payment is made.
3.2 All "Service & Repair Guarantees" are valid from the date the repair/service is
completed not the date the repair/service is received.
3.3 Swiss-Serv reserves the right to sell or auction uncollected/unpaid repairs after a period
of twelve months to recoup any money owed. If this situation should arise the customer will
be notified in writing one month before the twelfth month is up.
3.4 Swiss-Serv guarantees all repair/services for a period of twelve months. Every service
will be returned with a invoice which is a service & repair guarantee detailing the work that
has been carried out.
3.5 Small repairs and part jobs will only be guaranteed on the exact worked carried out.
4. RETURNS, REFUNDS AND WARRANTY
4.1 Our service & repair guarantee, guarantees against defects arising from the repair/service
undertaken. Our guarantee does not cover misuse, accidental damage, components not fitted
during the repair/service, components that have been recommended to be changed/repaired
and becomes invalid if any unauthorised entry or attempted entry into the movement is made
during the twelve month period.
4.2 If a fault occurs within the twelve month period we will endeavour to rectify the fault
free of labour charge. All postal costs incurred either to or from the customer are non
4.3 Circuit boards and coils are not covered by our warranty.
POSTAL CHARGES AND INFORMATION
1. POSTAGE TO US
1.1 We recommend you follow our postage instructions for posting repairs/services to us on
our Mailing Form page.
2. RETURN POSTAGE
2.1 Swiss-Serv uses Royal Mail's "Special Delivery" for returning repairs/services as we feel
this is the most secure and reliable method as do the rest of the watch and jewellery industry
for sending repairs/services and in most cases brand new items with values in excess of
2.2 However Swiss-Serv can return a repair/service by any other method the customer
requests, at the customers risk.
2.3 The compensation level chosen is ultimately the customer's choice and that Swiss-Serv is
not responsible for any loss or damage to goods during transit if the chosen postage is
inadequate or the compensation available is less than the value of the goods.
Swiss-Serv is committed to protecting your privacy and maintaining the security of any
personal information received from you. We strictly adhere to the requirements of the data
protection legislation in the UK.
The purpose of this statement is to explain to you what personal information we collect and
how we may use it.
When you have your watch serviced, make an order or enquire using our online form, we
need to know your personal contact details. This allows us to contact you with an estimate,
for payment, updates or to fulfil your order. You have the option to withhold any personal
information that is not required for the this process.
We do not sell, rent or exchange your personal information with any third party for
commercial reasons, beyond the essential requirement for credit/debit card validation during
purchase or payment.
We will email you occasionally with updates on our products and services.
We follow strict security procedures in the storage and disclosure of information which you
have given us, to prevent unauthorised access in accordance with the UK data protection
We do not collect sensitive information about you except when you specifically knowingly
provide it. In order to maintain the accuracy of our database, you can check, update or
remove your personal details by writing to Swiss-Serv. P.O. Box, Bridlington, East
We use a technology called "cookies" as part of a normal business procedure to track patterns
of behaviour of visitors to our site. A cookie is an element of data that our Website sends to
your browser which is then stored on your system. You can set your browser to prevent this
happening. Any information collected in this way can be used to identify you unless you
change your browser settings.
In order to process credit/debit card transactions, the bank or card processing agency may
require to verify your personal details for authorisation outside the EEA (European Economic
Area). Your information will not be transferred outside the EEA for any other purpose.
us at Swiss-Serv. P.O. Box, Bridlington, East Yorkshire, YO16 6WQ or email: email@example.com